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Services included and interesting facts

Whilst you are our guest, you can look forward to the following inclusive services:

  • our gourmet board:
    a rich breakfast buffet
    a small afternoon snack
    a 4-course gourmet menu in the evening

  • Wi-Fi, telephone, TV, radio, safe, hair dryer
  • free use of the beauty vitality empire, swimming pool and gym
  • cuddly bathrobe, bathing bag and terry fleece bath slippers
  • GRANDER® water revitalization: noticeably soft water under the shower, in the swimming pool and also to drink


For an early cancelled dinner menu (until 12:00 o'clock of the day in question) we will reumerate 18,- € per person.


Pfalzcard
As our guest, you will receive, in addition to our own services, the Pfalzcard, which offers numerous free benefits and experiences during your stay. More information at www.pfalzcard.de

Booking
Following our written booking confirmation, the desired rooms will be ready for you. We reserve the right to request a deposit on the booking. Special room requests we will try to take into account, but they can not be guaranteed.

Arrival and departure
The rooms are ready on the day of arrival at 15:00, at the latest. If you arrive after 20:00, we kindly ask you for a short notice. If we do not receive a message, we reserve the right to assign the room elsewhere. On the day of departure, we kindly ask you to vacate the rooms by 11:00. A later departure is only possible by prior arrangement and will be charged separately.

Wellness Dates
To make your desired dates possible, we would ask you for an early booking, even before your arrival.

Pets
Hotel hygiene is playing an increasingly important role with all our guests. We therefore ask for your understanding that, after the introduction of the new Hygiene Safety Standards, pets can no longer be accommodated in the hotel.

Cancellation
In case of cancellation or a no-show, we allow you to cancel up to four weeks before the arrival date = free cancellation, until 2 weeks before the arrival date = 50% of the agreed price, less than two weeks before the arrival date = 80% the agreed price. This also applies to early departure. For this reason, we recommend the use of a travel cancellation insurance. We are happy to offer a policy of Allianz Versicherung ready for you. You are also welcome to take out the insurance directly online: Reiserücktrittsversicherung.

Prices
With the publication of the new price list, all previous prices lose their validity. Price changes, misprints, errors and changes to the offer remain open.

 

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